At Ems Extensions, we aim to deliver your order quickly and securely. All orders are processed within 48 hours of purchase, excluding weekends and public holidays. Once dispatched, your parcel will be shipped via FedEx, with delivery typically taking between three to seven business days depending on your location.

We charge a flat shipping fee of £2.99 for every order within the UK. Please note that delivery times are estimates and cannot be guaranteed, as delays may occur due to courier services, customs checks, or circumstances outside our control. Any customs duties, import taxes, or additional fees are the responsibility of the customer. To avoid delays, please ensure that your shipping details are entered correctly at checkout.

We take great pride in the quality of our products, and customer satisfaction is very important to us. However, due to hygiene regulations, we can only accept returns or exchanges where a genuine manufacturing or quality issue has been identified. Customers eligible for returns have 7 days to return after the received package, full tracking details must be sent.

To be eligible for a return, items must remain unused, unaltered, and in their original packaging. Hair extensions that have been opened, fitted, worn, or tampered with cannot be returned under any circumstances. If your return request is approved, you will be responsible for covering the cost of return shipping. Original shipping charges are non-refundable, and refunds will only be processed once the returned item has been received and inspected by our team.

If you believe your item is faulty, please contact us with your order number and photographs of the product so that we can investigate promptly.

By purchasing from Ems Extensions, you agree to our terms and conditions. Customers may choose to create an account to manage their orders and save delivery details securely. It is the responsibility of the customer to ensure that all account information, including shipping addresses, is accurate and up to date.

All orders are processed within 48 hours, excluding weekends and public holidays, and are shipped via FedEx with an estimated delivery time of three to seven business days. A flat shipping fee of £2.99 applies to every order. While we work hard to ensure that your order reaches you promptly, we are not responsible for delays caused by couriers, customs, or errors in the information provided at checkout.

Returns and refunds are only available in the case of a confirmed quality issue. Customers eligible for returns have 7 days to return after the received package, full tracking details must be sent. Products must be unused, unaltered, and in their original packaging. Refunds will not include original shipping charges, and customers are responsible for the cost of return shipping.

Please note that we do not provide warranties or guarantees on our extensions. The care and maintenance of the hair after purchase are the sole responsibility of the customer. To protect your investment, we encourage you to follow the recommendations outlined in our Aftercare Guide